Real help, fast — from the people who built it.
TableTango™ is built and run in the UK, so when you get in touch a real person answers — often the founder, not a call-centre script. Email us and you'll usually hear back within one working day, and there's an AI helper inside the dashboard for the quick how-tos any time of day.
Home › Support
Three ways to get help
✉ Email support
- support@tabletango.co.uk
- WhatsApp: 07561 560099 — messages go straight to the founder
- A real person replies — aiming for one working day (Mon–Fri)
- Best for anything account-, billing- or booking-related
✦ In-product AI helper
- Built into your dashboard, around the clock
- Walks new venues through setup, answers how-to questions
- Great for a quick answer without waiting on email
✓ Before you sign up
- sales@tabletango.co.uk
- Questions about whether TableTango fits your venue
- For anything urgent, flag it and we'll prioritise it
Honest about what we offer
We'd rather set the right expectation than over-promise. Support today is by email and through the in-product AI helper — that's how we keep replies fast and well-documented. There's no phone queue and no upsell. Here's the shape of it:
Behind the scenes we monitor the platform around the clock with automated alerts and a status heartbeat, so we can spot and act on issues — your bookings keep working on your own page either way, and your guest data is always yours.
Guides & answers
A lot of the common questions are already answered in our plain-English guides:
- Reduce no-shows — how we risk-flag every booking and send an email reminder as standard, plus reminder texts (a 100-credit starter grant to try them, with paid top-up bundles for more) and the waitlist — all in the one plan.
- Integrations — what TableTango connects to (Stripe, your booking channels, calendars, email and SMS).
- Event booking — selling tasting menus, supper clubs and set-menu nights, included in the one plan.
- No-commission booking — free to start, and still no commission, per-cover or per-event fee, plus how the maths works.
- Homepage FAQs — pricing, texts, switching, your data and more.
Support — your questions
How do I get help with TableTango?
Email support@tabletango.co.uk and a real person replies — we aim to do it within one working day (Monday to Friday). Inside the dashboard, an AI helper answers setup and how-to questions around the clock. Thinking about signing up? Email sales@tabletango.co.uk.
How quickly will you reply?
We aim to reply within one working day, Monday to Friday — usually sooner. TableTango is built and run in the UK, so you're often replying to the founder directly, not a call-centre script.
Is there phone support?
Today, support is by email and through the in-product AI helper — that's how we keep replies fast and well-documented. We aim to reply within one working day (Monday to Friday), and for anything urgent, flag it in your email and we'll prioritise it.
Do you help me set up?
Setup is self-serve and takes about five minutes, with an AI helper walking you through your tables, hours and details — but if you get stuck, email support and we'll help. There's no migration weekend and no onboarding wait.
What are your support hours?
Email support is staffed Monday to Friday, aiming to reply within one working day. The product itself runs 24/7 — guests can book at any hour, and the automatic email confirmations and reminders never clock off wherever a guest leaves an address — and where texts are on, reminder texts and waitlist auto-fill run round the clock too, on your SMS credit.
Still got a question?
Email us and a real person — often the founder — gets back to you, usually within one working day.
Email support@tabletango.co.uk