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Terms of service

Last updated 25 October 2026

These are the terms for using TableTango — our AI booking service for independent restaurants, provided by TableTango Ltd, a company registered in England & Wales (company no. 17287615) whose registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ ("TableTango", "we", "us"). They're written in plain English on purpose. By ticking the box to connect your restaurant, or by using the service, you (the restaurant) agree to them and to our Data Processing Agreement. Questions: hello@tabletango.co.uk.

What TableTango gives you

Your own booking page where guests book a table 24/7 by chatting with an AI or using a form, a dashboard to manage those bookings, smart table assignment, and email booking confirmations and reminders. Optional text messages are available as well (see below). You follow a guided setup — there's nothing to install, and we host it all for you.

Pricing

Text messages (optional)

Booking confirmations and day-before reminders are included and go out to your guests by email as standard — sending is automatic, though we cannot guarantee any individual message is delivered — that's why guests are asked for an email address when they book. Text messages are optional and are not a separate plan. For new restaurants created after this update, booking texts start switched on; the owner can switch them off at any time in Texts & credit. Existing restaurants keep their current setting. This default does not enable after-visit feedback requests, waitlist auto-fill or owner text alerts; those keep their separate settings. It does not give permission for marketing.

New restaurants receive a one-off starter grant of 400 SMS credits when the venue is created. Creating the restaurant does not itself send guest messages. This grant is made once and does not recur or reset. Previously created venues keep their existing starter grant, current credit balance and text setting; this change does not add credit to them. One credit is one message segment that our provider bills us for — so this is not a promise of 400 delivered conversations: a long message, or one using emoji or other non-standard characters, consumes more than one credit. Sending texts beyond your available credit requires purchased credit. We will not automatically charge you to top up: if your credit runs out, we do not buy more on your behalf. Where credit is unavailable, we attempt an eligible message by email instead where that is appropriate for the message, and we will not report a text as sent when it was not.

Texts are for your restaurant's own booking traffic, including optional post-visit feedback requests to eligible diners. Feedback requests require advance notice, recorded attendance and no refusal; the owner chooses whether to use paid texts or email. They must not be used for marketing or promotional messages, or to text people who did not book with you or join your waitlist (bought or third-party lists are not permitted). Eligibility depends on the purpose and the channel: a service message about a guest's own booking is not the same category as direct marketing, and consent is required where the law requires it (PECR / UK GDPR). Nothing here authorises marketing sends, and none of this is legal advice — compliance for the messages you choose to send remains yours. We may restrict or suspend texting that breaches this policy — for example bulk marketing, promotional blasts, or messaging people who aren't your guests — at any volume.

Restaurant referrals

If another eligible restaurant signs up to TableTango using your referral link or code, you may receive 500 promotional SMS credits after its first qualifying paid subscription period and another 500 after its third, once we check its continued subscription. There is no limit to the number of restaurants you can refer. We review and approve every reward; credit is not added automatically. Restaurants you already own or run, and restaurants whose signup email is already on TableTango's prospect list (even if we have not contacted them), do not qualify. We may also decline a reward where the referral appears to misuse the programme. Referral credits have no cash value and cannot be exchanged or transferred. If a referral is later found not to qualify, we may remove a reward only while its entire credit allocation is unused; we do not remove a partly used allocation or create a negative credit balance. We may change or end the referral programme at any time.

Cancelling

There's no contract and no minimum term. You can cancel any time — from the billing portal in your dashboard, or just email hello@tabletango.co.uk — and we'll stop the subscription from the next billing date. You won't be charged again, we don't do partial-month refunds, and you keep access for the period you've already paid for. If you want to close your account entirely, your booking page is switched off and we delete your data on request (see the privacy notice).

Suspending or closing an account

We'd much rather sort things out than switch anything off, and we'll give you notice wherever it's practical. But we may suspend or close an account if it's used unlawfully or abusively, if it puts the service or other restaurants at risk, for a serious breach of these terms, or for non-payment. If a payment fails, we'll let you know and give you a short grace period to put it right before anything changes on your account, and the optional money features would pause until payment is sorted — the No-show Shield, Deposits and Add-ons where they are switched on for your venue. If an account is closed, we handle your guests' data as set out in our Data Processing Agreement.

Your responsibilities

Food safety & allergens

You are the food business operator. You are solely responsible for food safety and for giving your guests accurate allergen and dietary information, as the law requires.

TableTango is a booking tool — it is not an allergen-management or food-safety system. Any allergy, dietary or other information a guest enters into a booking (for example in "notes" or "standing requirements") is provided by the guest for your convenience only. We don't verify, guarantee, monitor or act on it, and we don't promise it is complete, accurate, or that it has been seen. You must not rely on TableTango as your allergen record. Always run your own allergen checks and staff procedures and confirm requirements directly with each guest — exactly as you would for a booking taken any other way.

Bookings are between you and your guests

The booking — and the meal — is a contract between you and your guest; TableTango isn't a party to it. You're responsible for honouring bookings and for handling your guests' questions, complaints, refunds and any disputes. We just provide the software that takes the booking.

Your guests' data

Bookings made through your TableTango page belong to you. We process that guest data on your behalf and on your instructions — you're the data controller, we're your data processor. We never sell it, never use it to market on our own behalf, and never share it with other restaurants. Where a guest has given you their own permission for news and offers, that permission is yours alone — it is recorded per channel against the exact address or number they gave you, it can be withdrawn by them at any time, and TableTango sends no marketing on your behalf today. The terms governing this are set out in our Data Processing Agreement, which forms part of these terms and which you accept when you connect your restaurant. See also the privacy notice.

Who owns what

TableTango (and our licensors) own all rights in the TableTango platform, software, AI models, dashboards, designs, look-and-feel and brand. While you use the service you get a non-exclusive, non-transferable right to use it to run your restaurant's bookings; you must not copy it, reverse-engineer it, build a competing product from it, or resell it as your own. Anything the AI produces for you in your dashboard is yours to use for your restaurant.

Your data and your content stay yours — that includes your guests' booking data (above) and anything you upload, such as your menu, descriptions, photos, logo, opening hours and policy text. You grant us a limited licence to host, display and process that content only to provide the service to you; you confirm you have the right to use it and that it's lawful and doesn't infringe anyone else's rights. We may remove content that is unlawful or breaches these terms, and we're not responsible for content you supply.

Availability

We work hard to keep TableTango running and reliable, and we monitor it. That said, it's an early-stage service provided "as is", and we don't currently promise a specific uptime guarantee. If something goes wrong we'll fix it as quickly as we can — usually the same day — and you can always take bookings by your usual means in the meantime. TableTango also relies on third-party services to run — including payment, text-message, hosting and AI providers — and we're not liable for interruptions, delays or failures caused by those providers, or by internet or communications outages, that are outside our reasonable control.

Our responsibility to you

We'll provide the service with reasonable care and skill. To the extent the law allows: we're not liable for indirect or consequential losses (for example lost profits, lost bookings, or lost or corrupted data); we're not liable for losses arising from your food, your service, or your allergen handling (those are yours); and our total liability to you for any matter is limited to the greater of (a) the fees you paid us in the 12 months before the claim, or (b) £100. Nothing in these terms limits liability that can't legally be limited — including death or personal injury caused by our negligence, or fraud.

Your indemnity

Because you run the restaurant, you agree to cover TableTango against claims brought by a third party (including a guest or an authority) and any related reasonable losses, to the extent they arise from: your food, your service, your premises, or how you handle your guests' information; your own breach of these terms or of any law that applies to you (including consumer law, and data-protection or marketing law for decisions you make as the data controller); or a dispute with a guest over a refund, deposit, add-on or no-show charge. This doesn't apply to the extent a claim is caused by our own breach of these terms, and it doesn't reduce or take over your own legal responsibilities, which remain yours.

No-show Shield (available on request)

The No-show Shield lets you take a guest’s card details when they book, and charge a no-show fee if they don’t turn up. It’s included in your plan at no extra TableTango charge and available on request: ask us and we switch it on for your venue, and it works only once your Stripe account can take payments.

How it works. When a booking meets the rules you set, the guest is asked to save a card before the table is confirmed. Nothing is charged at that point. If the guest doesn’t arrive and you mark the booking a no-show, you can charge the fee they agreed to.

When the fee can be charged. A no-show fee can be charged from thirty minutes after the booking was due to end, and for seven days after that. Outside that window the authority to charge expires by itself. The amount is the figure the guest was shown and accepted when they booked: a later change to your settings does not move it, and if the party size is reduced the fee goes down with it, never up.

You are the merchant. The card is saved and charged through Stripe, into your own connected account, and pays out to your own bank. TableTango takes no commission on a no-show fee — the full amount is yours, less Stripe’s own processing fee.

What you’re responsible for. You set the fee, the minimum party size and the days and times it applies to. You must tell guests clearly and fairly, before they book, that a card will be saved and a fee may be charged — the booking page does this for you. A guest can cancel at any time before the booking without being charged; we do not currently operate a late-cancellation fee.

Refunds and disputes. You can refund a no-show fee from your dashboard while it is fully charged. If it has already been partly refunded, do the rest from your own Stripe dashboard. Chargebacks and disputes are between you and the guest, through Stripe.

Switching it on and off. Only the venue owner can switch the Shield on, and doing so records who switched it on, when, and which version of these terms was in force. You can switch it off at any time; bookings already holding a card keep the terms they were made under.

If the card step doesn’t finish. If we cannot ask for a card at all — for example your Stripe account is not ready, or the terms could not be confirmed — the booking is still taken as an ordinary confirmed booking, and the guest keeps the table. That is different from a card step the guest starts and does not finish: a table held for a card is held for a limited time, and if the card is not saved before that runs out the hold is released and the table becomes available again. The guest is told this before they are sent to the card page.

No-show Shield — superseded version of 8 September 2026

This is the version of the No-show Shield terms in force until 10 September 2026. It is kept here because venues that switched the Shield on before that date accepted this text, and their record points at this section. The current terms are above.

The No-show Shield lets you take a guest's card details when they book, and charge a no-show fee if they don't turn up. It's available by invitation while we roll it out, and only once your Stripe account is connected and verified. If it isn't switched on for your venue, nothing in this section applies to you.

How it works. When a booking meets the rules you set, the guest is asked to save a card before the table is confirmed. Nothing is charged at that point. If the guest doesn't arrive and you mark the booking as a no-show, you can charge the fee you set — or waive it, which you can always do.

You are the merchant. The card is saved and charged through Stripe, into your own connected account, and pays out to your own bank. TableTango takes no commission on a no-show fee and is not a party to the payment between you and your guest. We only provide the tooling.

What you're responsible for. You set the fee, the minimum party size, the days it applies to and the free-cancellation window. You must tell guests clearly and fairly, before they book, what they're agreeing to — our booking page does this for you, and you must not disable or misrepresent it. The fee must be a genuine, proportionate estimate of what a no-show actually costs you: under the Consumer Rights Act 2015 and CMA guidance a fee that is out of proportion to your real loss is likely to be unenforceable, and charging one is your risk, not ours. You must honour your own cancellation window. The Shield never charges a booking that was cancelled — inside the window or outside it. A fee applies only to a booking you mark as a no-show.

Refunds and disputes. You can refund a no-show fee from your dashboard while it is fully charged. If it has already been partly refunded, do the rest from your own Stripe dashboard — the money is in your account either way. If a guest disputes a charge with their bank, the dispute is between you and the guest: Stripe will take the money back from your account while it's investigated, and any fee Stripe charges for the dispute is yours. The booking's payment record in your dashboard is marked disputed when that happens. We don't send a separate alert, so watch your Stripe notifications — the deadline to respond is Stripe's.

Switching it on and off. Only the venue owner can switch the Shield on, and doing so records who switched it on, when, and which version of these terms was in force. You can switch it off at any time, and switching it off never affects bookings already made.

If something goes wrong. If we can't confirm a card, the booking is still taken as an ordinary confirmed booking — a guest never loses a table because the card step failed.

Deposits & prepayment (available on request)

Deposits and prepayments ("Deposits") are available on request: we switch on payment access for your venue, then you connect your own Stripe account and choose your policy. Where they are switched on for your venue, the following applies. If you switch them on, guests pay a deposit — or, if you choose, the full amount — at the time they book, and event pre-orders work the same way. You are the merchant of record and the seller; payment is collected through Stripe into your own connected account and pays out to your own bank. TableTango takes 0% commission and only provides the tooling. You set the amount and policy, and you are responsible for telling guests clearly and fairly — before they book — what they're paying and your refund terms, for honouring bookings, and for complying with consumer law. A deposit is an advance payment and is treated more strictly than a no-show fee: it must be a genuine, proportionate amount, you must give a clear refund policy, and you must not describe a deposit as "non-refundable" in a way that would be unfair under the Consumer Rights Act 2015 or the CMA's guidance. You are responsible for refunds (including where you cancel a booking or event). TableTango is not a party to the payment between you and your guest. We may require sign-off before switching it on for your venue.

Booking add-ons (available on request)

Prepaid booking add-ons ("Add-ons") are available on request: we switch on payment access for your venue, then you connect your own Stripe account and choose your policy. Where they are switched on for your venue, the following applies. Add-ons are extras you offer — for example a cake, a bottle of wine or a set-menu deposit — that a guest pays for at the time they book. You are the merchant of record and the seller of these goods or services; payment is collected through Stripe into your own connected account and pays out to your own bank. TableTango takes 0% commission and only provides the tooling. You set the items and prices, you're responsible for describing them accurately and for honouring them, and you are responsible for refunds and for complying with consumer law — including, for UK consumers, the Consumer Contracts Regulations and Consumer Rights Act (a prepaid add-on is an advance payment for goods/services and is treated more strictly than a no-show fee). You must tell guests clearly, before they pay, what they're buying and your refund position. TableTango is not a party to the sale between you and your guest.

Payments, refunds and disputes

This applies to all the money features above (No-show Shield, Deposits and Add-ons). For every one of them you are the merchant of record: money is charged through your own Stripe account and pays out to your own bank, and TableTango takes 0% and never receives, holds or controls the funds. So you alone are responsible for refunds, for handling chargebacks and payment disputes, for Stripe's own fees, and for any shortfall or negative balance — TableTango has no liability for any payment, refund or chargeback between you and your guest, except to the extent a loss is caused by our own breach of these terms. Where TableTango gives you fields to set your fee or refund policy, you must set it there so that it's shown clearly to the guest before they confirm or pay, and you confirm the amount and terms are fairly disclosed and agreed at the time of booking.

Staff PINs & activity records

You can give your team members their own 4-digit PINs. When PINs are switched on, certain actions — in particular refunds, no-show charges and waived fees — are recorded against the staff member whose PIN was used, and a few service-disrupting actions (such as emergency-closing the day, saving settings or signing out) ask for a PIN. A PIN is a quick floor control, like a till code — a deterrent and a record, not a secure personal login; anyone who knows a PIN can act as that person, so keep PINs confidential. The staff names and the activity records are your data: you are the controller of your staff's information, you're responsible for telling your staff that their actions are recorded and why, and for handling that information fairly and lawfully. TableTango processes it on your behalf as set out in our Data Processing terms.

Changes

We may update these terms, our pricing, or the service from time to time. For a significant change that's to your disadvantage — including any increase to the price, or if we become VAT-registered so that VAT is added — we'll give you at least 30 days' notice by email or in your dashboard, and you're free to cancel, penalty-free, before it takes effect. Minor changes, or changes we have to make for legal reasons, can take effect sooner. We'll always update the date at the top.

General

These terms, together with our Data Processing Agreement, are the whole agreement between you and TableTango about the service. If any part turns out to be unenforceable, the rest stays in force. If we don't enforce a term straight away, that isn't a waiver of it. We may transfer or assign these terms (for example if our business is sold or restructured); you may not transfer yours without our consent. Neither of us is liable for failing to meet our obligations because of something outside our reasonable control. These terms are between you and TableTango, and no one else can enforce them under the Contracts (Rights of Third Parties) Act 1999 — this doesn't affect the protections the law gives your guests, or the things we've said can't be limited (death or personal injury caused by our negligence, or fraud).

Law

These terms are governed by the law of England and Wales, and any disputes go to the courts of England and Wales.

Contact

TableTango — hello@tabletango.co.uk · tabletango.co.uk