TableTango

Terms of service

Last updated 20 July 2026

These are the terms for using TableTango — our AI booking service for independent restaurants, provided by TableTango Ltd, a company registered in England & Wales (company no. 17287615) whose registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ ("TableTango", "we", "us"). They're written in plain English on purpose. By ticking the box to connect your restaurant, or by using the service, you (the restaurant) agree to them and to our Data Processing Agreement. Questions: hello@tabletango.co.uk.

What TableTango gives you

Your own booking page where guests book a table 24/7 by chatting with an AI or using a form, a dashboard to manage those bookings, smart table assignment, and email booking confirmations and reminders. Optional text messages are available as well (see below). You set it up yourself in minutes — there's nothing to install, and we host it all for you.

Pricing

Text messages (optional)

Booking confirmations and day-before reminders are included and are sent to your guests by email as standard — that's why an email address is needed to book. Text messages are optional and are not a separate plan: you choose whether to switch them on.

When you first enable text messages for a verified venue, you receive a one-off starter grant of 100 SMS credits. This grant is made once and does not recur or reset. One credit is one message segment that our provider bills us for — so this is not a promise of 100 delivered conversations: a long message, or one using emoji or other non-standard characters, consumes more than one credit. Sending texts beyond your available credit requires purchased credit. We will not automatically charge you to top up: if your credit runs out, we do not buy more on your behalf. Where credit is unavailable, an eligible message is sent by email instead where that is appropriate for the message, and we will not report a text as sent when it was not.

Texts are for your restaurant's own booking traffic only. They must not be used for marketing or promotional messages, or to text people who did not book with you or join your waitlist (bought or third-party lists are not permitted). Eligibility depends on the purpose and the channel: a service message about a guest's own booking is not the same category as direct marketing, and consent is required where the law requires it (PECR / UK GDPR). Nothing here authorises marketing sends, and none of this is legal advice — compliance for the messages you choose to send remains yours. We may restrict or suspend texting that breaches this policy — for example bulk marketing, promotional blasts, or messaging people who aren't your guests — at any volume.

Cancelling

There's no contract and no minimum term. You can cancel any time — from the billing portal in your dashboard, or just email hello@tabletango.co.uk — and we'll stop the subscription from the next billing date. You won't be charged again, we don't do partial-month refunds, and you keep access for the period you've already paid for. If you want to close your account entirely, your booking page is switched off and we delete your data on request (see the privacy notice).

Suspending or closing an account

We'd much rather sort things out than switch anything off, and we'll give you notice wherever it's practical. But we may suspend or close an account if it's used unlawfully or abusively, if it puts the service or other restaurants at risk, for a serious breach of these terms, or for non-payment. If a payment fails, we'll let you know and give you a short grace period to put it right before anything changes on your account, and the optional money features (No-show Shield, Deposits and Add-ons) pause until payment is sorted. If an account is closed, we handle your guests' data as set out in our Data Processing Agreement.

Your responsibilities

Food safety & allergens

You are the food business operator. You are solely responsible for food safety and for giving your guests accurate allergen and dietary information, as the law requires.

TableTango is a booking tool — it is not an allergen-management or food-safety system. Any allergy, dietary or other information a guest enters into a booking (for example in "notes" or "standing requirements") is provided by the guest for your convenience only. We don't verify, guarantee, monitor or act on it, and we don't promise it is complete, accurate, or that it has been seen. You must not rely on TableTango as your allergen record. Always run your own allergen checks and staff procedures and confirm requirements directly with each guest — exactly as you would for a booking taken any other way.

Bookings are between you and your guests

The booking — and the meal — is a contract between you and your guest; TableTango isn't a party to it. You're responsible for honouring bookings and for handling your guests' questions, complaints, refunds and any disputes. We just provide the software that takes the booking.

Your guests' data

Bookings made through your TableTango page belong to you. We process that guest data on your behalf and on your instructions — you're the data controller, we're your data processor. We never sell it, never use it to market, and never share it with other restaurants. The terms governing this are set out in our Data Processing Agreement, which forms part of these terms and which you accept when you connect your restaurant. See also the privacy notice.

Who owns what

TableTango (and our licensors) own all rights in the TableTango platform, software, AI models, dashboards, designs, look-and-feel and brand. While you use the service you get a non-exclusive, non-transferable right to use it to run your restaurant's bookings; you must not copy it, reverse-engineer it, build a competing product from it, or resell it as your own. Anything the AI produces for you in your dashboard is yours to use for your restaurant.

Your data and your content stay yours — that includes your guests' booking data (above) and anything you upload, such as your menu, descriptions, photos, logo, opening hours and policy text. You grant us a limited licence to host, display and process that content only to provide the service to you; you confirm you have the right to use it and that it's lawful and doesn't infringe anyone else's rights. We may remove content that is unlawful or breaches these terms, and we're not responsible for content you supply.

Availability

We work hard to keep TableTango running and reliable, and we monitor it. That said, it's an early-stage service provided "as is", and we don't currently promise a specific uptime guarantee. If something goes wrong we'll fix it as quickly as we can — usually the same day — and you can always take bookings by your usual means in the meantime. TableTango also relies on third-party services to run — including payment, text-message, hosting and AI providers — and we're not liable for interruptions, delays or failures caused by those providers, or by internet or communications outages, that are outside our reasonable control.

Our responsibility to you

We'll provide the service with reasonable care and skill. To the extent the law allows: we're not liable for indirect or consequential losses (for example lost profits, lost bookings, or lost or corrupted data); we're not liable for losses arising from your food, your service, or your allergen handling (those are yours); and our total liability to you for any matter is limited to the greater of (a) the fees you paid us in the 12 months before the claim, or (b) £100. Nothing in these terms limits liability that can't legally be limited — including death or personal injury caused by our negligence, or fraud.

Your indemnity

Because you run the restaurant, you agree to cover TableTango against claims brought by a third party (including a guest or an authority) and any related reasonable losses, to the extent they arise from: your food, your service, your premises, or how you handle your guests' information; your own breach of these terms or of any law that applies to you (including consumer law, and data-protection or marketing law for decisions you make as the data controller); or a dispute with a guest over a refund, deposit, add-on or no-show charge. This doesn't apply to the extent a claim is caused by our own breach of these terms, and it doesn't reduce or take over your own legal responsibilities, which remain yours.

No-show fees (when you switch them on)

Card-secured no-show fees ("No-show Shield") are available in limited release. If you choose to use them, you set the fee and policy, and you're responsible for telling your guests clearly and fairly — before they book — what they're agreeing to, and any fee must be a genuine, proportionate amount. TableTango only provides the tooling; card capture and charging run through Stripe with you as the merchant. This feature is off until you enable it.

Deposits & prepayment (when you switch them on)

If and when we make deposits and prepayments ("Deposits") available to your venue — they are introduced gradually, per venue, by request — the following applies. If you switch them on, guests pay a deposit — or, if you choose, the full amount — at the time they book, and event pre-orders work the same way. You are the merchant of record and the seller; payment is collected through Stripe into your own connected account and pays out to your own bank. TableTango takes 0% commission and only provides the tooling. You set the amount and policy, and you are responsible for telling guests clearly and fairly — before they book — what they're paying and your refund terms, for honouring bookings, and for complying with consumer law. A deposit is an advance payment and is treated more strictly than a no-show fee: it must be a genuine, proportionate amount, you must give a clear refund policy, and you must not describe a deposit as "non-refundable" in a way that would be unfair under the Consumer Rights Act 2015 or the CMA's guidance. You are responsible for refunds (including where you cancel a booking or event). TableTango is not a party to the payment between you and your guest. This feature is off until you enable it, and we may require sign-off before switching it on for your venue.

Booking add-ons (when you switch them on)

If and when we make prepaid booking add-ons ("Add-ons") available to your venue, the following applies. Add-ons are extras you offer — for example a cake, a bottle of wine or a set-menu deposit — that a guest pays for at the time they book. You are the merchant of record and the seller of these goods or services; payment is collected through Stripe into your own connected account and pays out to your own bank. TableTango takes 0% commission and only provides the tooling. You set the items and prices, you're responsible for describing them accurately and for honouring them, and you are responsible for refunds and for complying with consumer law — including, for UK consumers, the Consumer Contracts Regulations and Consumer Rights Act (a prepaid add-on is an advance payment for goods/services and is treated more strictly than a no-show fee). You must tell guests clearly, before they pay, what they're buying and your refund position. TableTango is not a party to the sale between you and your guest. This feature is off until you enable it.

Payments, refunds and disputes

This applies to all the money features above (No-show Shield, Deposits and Add-ons). For every one of them you are the merchant of record: money is charged through your own Stripe account and pays out to your own bank, and TableTango takes 0% and never receives, holds or controls the funds. So you alone are responsible for refunds, for handling chargebacks and payment disputes, for Stripe's own fees, and for any shortfall or negative balance — TableTango has no liability for any payment, refund or chargeback between you and your guest, except to the extent a loss is caused by our own breach of these terms. Where TableTango gives you fields to set your fee or refund policy, you must set it there so that it's shown clearly to the guest before they confirm or pay, and you confirm the amount and terms are fairly disclosed and agreed at the time of booking.

Staff PINs & activity records

You can give your team members their own 4-digit PINs. When PINs are switched on, certain actions — in particular refunds, no-show charges and waived fees — are recorded against the staff member whose PIN was used, and a few service-disrupting actions (such as emergency-closing the day, saving settings or signing out) ask for a PIN. A PIN is a quick floor control, like a till code — a deterrent and a record, not a secure personal login; anyone who knows a PIN can act as that person, so keep PINs confidential. The staff names and the activity records are your data: you are the controller of your staff's information, you're responsible for telling your staff that their actions are recorded and why, and for handling that information fairly and lawfully. TableTango processes it on your behalf as set out in our Data Processing terms.

Changes

We may update these terms, our pricing, or the service from time to time. For a significant change that's to your disadvantage — including any increase to the price, or if we become VAT-registered so that VAT is added — we'll give you at least 30 days' notice by email or in your dashboard, and you're free to cancel, penalty-free, before it takes effect. Minor changes, or changes we have to make for legal reasons, can take effect sooner. We'll always update the date at the top.

General

These terms, together with our Data Processing Agreement, are the whole agreement between you and TableTango about the service. If any part turns out to be unenforceable, the rest stays in force. If we don't enforce a term straight away, that isn't a waiver of it. We may transfer or assign these terms (for example if our business is sold or restructured); you may not transfer yours without our consent. Neither of us is liable for failing to meet our obligations because of something outside our reasonable control. These terms are between you and TableTango, and no one else can enforce them under the Contracts (Rights of Third Parties) Act 1999 — this doesn't affect the protections the law gives your guests, or the things we've said can't be limited (death or personal injury caused by our negligence, or fraud).

Law

These terms are governed by the law of England and Wales, and any disputes go to the courts of England and Wales.

Contact

TableTango — hello@tabletango.co.uk · tabletango.co.uk